Tariff

The FMS Seaways A.G. (FMC Org. No. 022381) tariff can be viewed at www.dmstradeservices.com.

Invoices for Demurrage and Detention

Inquiries, Disputes, or Requests for Fee Mitigation, Refund, or Waiver

Please contact us by email using the email address listed on the Fr. Meyer’s Sohn invoice to make an inquiry or request for mitigation, refund, or waiver of demurrage and/or detention charges.

Inquiries

For questions regarding an invoice for demurrage and/or detention charges, please include the information below in your email:

1. Your company name
2. Your name
3. FMS house bill of lading number
4. Container number(s)
5. FMS Invoice number
6. The Subject Line of the email to include the word DISPUTE, and must be sent to the email address listed on the Fr. Meyer’s Sohn invoice

Disputes/Requests for Mitigation, Refund or Waiver

To dispute an invoice or request mitigation, refund, or waiver of demurrage and/or detention charges, please include the information below in your email:

1. Your company name
2. Nature of dispute and/or requested resolution (fee mitigation, refund, or waiver)
3. FMS Invoice number
4. FMS house bill of lading number
5. Container number(s)
6. Reason(s) for dispute or request such as incorrect information in the invoice 
7. All documents (including email communications) that support your dispute or request

All requests for mitigation, refund, or waiver of demurrage and/or detention charges must be submitted within 30 calendar days of the date of the applicable FMS Invoice for demurrage and/or detention. If a request is not received within 30 calendar days from the invoice date, the invoice will be considered valid for payment. Unless otherwise agreed, FMS will attempt to resolve disputes and requests for mitigation, refund, or waiver of charges within 30 calendar days of receipt of the request.